Technical Service Specialist
At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life.
Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.
Our mission is to understand that the first step to living your best life is good health. Everything we make is designed to help you do just that. That’s our commitment to building life-changing technologies that keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information, medicines and breakthroughs to manage your health www.abbott.com
About Abbott Diagnostics Division
Our solutions are used in healthcare institutions, physician offices, emergency rooms and laboratories thousands of times every day, in practically every country around the world. Our test results are often the “start” button for patient care decision-making – influencing 70% of critical healthcare decisions for millions of people worldwide.The crucial information derived from our testing platforms helps inform treatment decisions for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
The Role
We are seeking a dedicated and skilled Technical Service Specialist to join our team. The Technical Service Specialist will be based in the North of Sweden (Luleå). In this role, you will be responsible for performing field service, planned maintenance activities, hardware and software upgrades, and providing first-line support.You will also assist with installations and deinstallations, ensuring our customers receive top-notch service.
The position is field based, and work is performed at our customer sites, mainly hospital laboratories. The main area of work will be located on the North of Sweden, but frequent traveling when needed across whole of Sweden and the Nordics, must also be expected.
The role requires you to be self-driven and dedicated to keep instruments running and customers satisfied.
Key Responsibilities:
- Schedule and perform planned maintenance (PM) activities.
- Troubleshoot technical problems and perform hardware and software upgrades.
- Assist with instrument installations and deinstallations.
- Provide phone support to customers and first-line service to Abbott Ambassadors.
- Identify customer needs, propose solutions, and resolve problems.
- Provide service reports and documentation to the customer after service.
- Maintain a high level of customer satisfaction and accountability.
Qualifications:
- Bachelor’s degree or equivalent experience required. A degree in medical, electrical, mechanical, or medical technology is preferred.
- Experience in establishing a “Best in Class” Customer Support with a focus on continuous improvement and KPIs.
- Strong analytical, technical, and innovative skills.
- Excellent organizational and administrative abilities.
- Results-oriented with a strong attention to detail and quality.
- Ability to assimilate technical information and drive resolution of issues.
- Proficiency in using analytical tools and software.
Key Competencies:
- Attention to detail and a concern for quality.
- Customer-oriented and trustworthy.
- Strong verbal and written communication skills with excellent customer-facing capabilities.
- Fluency in Swedish and English.
What can we offer you?
Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective.We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.