Delivery Executive - Practice Head

As Delivery Executive, you will lead one or more of Zafin’s client relationships, technology innovation with responsibility for client engagement, end-to-end delivery, and customer success.

The role reports to the Chief Customer Officer.

Responsibilities:

1. As Delivery Executive, lead end-to-end corporate and institutional pricing & billing program delivery, delivering to client expectations, while managing cost, scope, schedule.
2. Strengthen existing client relationships and build new relationships to drive platform adoption, enable growth and elevate the Zafin brand.
3. Drive year-to-year revenue growth, identifying/developing new opportunities and teaming with sales as appropriate.
4. Communicate with clients at multiple levels, including senior stakeholders.
5. Partner with stakeholders within the Zafin team, including Product, Cloud, and Sales.
6. Contribute to building the Zafin business in the region, by contributing industry eminence and domain expertise to sales pursuits.
7. Collaborate with client & internal IT teams – Act as a bridge between business and technology teams to drive platform adoption and innovation.
8. Ensure security & compliance – Align implementations with industry regulations, mitigate IT risks, and support business continuity.
9. Technology innovation – Evaluate emerging technologies for business growth.
10. Technical leadership - Provide technical leadership in delivering enterprise-level banking software solutions, ensuring system scalability, performance, and security.

Requirements:

• Minimum of 7–10 years in banking or financial services with a focus on corporate and institutional clients.
• Solid understanding of business concepts and issues, preferably in banking, core banking, core modernization, pricing & billing, global custody, sub-custody and cash management for corporate and institutional clients specifically.
• Hands-on experience in implementing enterprise-level banking software solutions.
• Demonstrated leadership skills with the ability to inspire and motivate teams to achieve goals.
• Excellent communication, negotiation, and problem-solving skills.
• Proven track record of delivering results in a fast-paced, dynamic environment.
• Knowledge of relevant industry regulations, compliance requirements, and quality standards.
• Domain knowledge in banking and financial institutions and/or large enterprise IT environment.
• Industry accepted certifications in program management, delivery management, and team management.
• Knowledge of cloud concepts, and software development / project lifecycle.