Store Manager - Sveavägen, Stockholm
You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create opportunities to get more Tesla owners. You will be measured and rewarded by your ability to achieve targets, drive optimal team performance, and maintain store operations.To succeed at Tesla, you must be energetic, highly organized, and hard working.
You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, team work is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Business HealthCoach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotionTrain and develop team on sales and delivery processes and ensure your team is fluent in all aspects of product knowledgeAnalyse data to determine optimal business strategies and partner with Marketing to identify local marketing and event opportunities to drive salesSet individual goals for your team, ensuring goals are aligned with store goalsCustomer Experience: Ensuring the sales team provide best in class experience, guide employees through challenging customer concerns and manage escalations quickly and effectivelyEmployee Engagement Recruit, train, and develop management team and employees ensuring all positions are filled in a timely mannerSupport, implement and provide follow-up for all trainingContinually evaluate the performance of each employee and provide constant feedback to drive results, and also identify high potential talent and effectively succession plan for needs of the businessEnsure all employees adhere to Tesla policies and procedures Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectivelyBrand Standards Ensure facility maintenance and showroom presentation adhere to the brand standardControl store expenses continually striving to reduce costs Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines A strong people leader, with proven background managing teams within Retail Sales and operations.
You engage, energize, and promote an inclusive team environmentKnowledgeable performance management – you have in-depth knowledge of sales processes and leverage this to coach your team. You are experienced in managing performance on a team and individual level Entrepreneurial and analytical mindset with great understanding of the local marketOperational and strategic in your leadership, while always remaining hands-onExperienced within change management, with the proven ability to lead and engage people through and beyond change Ability to communicate effectively and respectfully, both in English and Swedish A valid Driver’s license